Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at info@harros.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ensure you have the following to ensure a smooth return process.

• You provide a copy of the proof of purchase
• The item has not been worn or used in any way
• The item is in original condition equipped with all swing tags, labels and packaging
• The packaging has not been marked, stained or destroyed in any way
• Original shipping charges are non-refundable and the cost of the return is at your expense
• You must contact the online team at info@harros.com.au to arrange the returns process before sending item
• If these requirements are not satisfied, Harro's Snowsports reserves the right to NOT offer an exchange or credit voucher.

Think you have a warranty issue? Please email us at info@harros.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Goggles, gloves or face coverings cannot be returned or exchanged. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please contact us via email to arrange a return or exchange. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@harros.com.au